The Light Switch
The leading cause of death in America is not heart disease, cancer, stroke or diabetes. It is the unhealthy lifestyle that most Americans are addicted to which is the true cause. A study by Mathew Reeves, a Michigan State University epidemiologist finds that only 3% of Americans maintain a healthy lifestyle. It is a situation that is causing dire consequences for millions of Americans.
"I was really quite surprised at how low that number was,” said Reeves, an assistant professor of epidemiology." The research published in the journal Archives of Internal Medicine, found that only 3 percent undertook four basic steps that define a healthy lifestyle:
● not smoking
● healthy weight
● eating right including a minimum of 5 fruits/vegetables a day
● exercising at least 5 times a week for 30 minutes.
Those are not exactly Olympic caliber qualifications. That is the good news. These 4 criteria are something you can choose to take ownership of now. You can become a 3%'er. All you need to do is put on the hat of responsibility and own this choice. Brutal Fact: if you are fat or your kids are fat, it is your fault. Until you own that nothing will change.
You have made some bad choices in the past - take responsibility now. You need to step up and make some new choices, maybe extremely different choices right now!
Recent research from the National Cancer Institute wants men to increase their consumption of fruits and veggies to nine servings a day and women increase to seven. A serving is considered a medium orange, eight carrot sticks or ¼ cup of raisins – French fries don’t count!
Is that possible to get those 7 or 9 servings? Of course it is if you make the decision to do so. You have to choose to do that. A couple simple ways is to have one meal a day that is entirely fruits and vegetables. When you are snacking (have a cooler in your car/office to make it easy) – instead of a candy bar or chips, grab and apple, banana, orange, carrot sticks, celery with peanut butter, cherry tomatoes.
Remember it is an apple a day, not a Krispy Kreme!
My favorite way is to make sure I regularly eat a BIG salad and a small entrée. That is of course the opposite choice that most Americans make. Only use dark green lettuce and spinach – never Iceberg lettuce – add a variety of vegetables, fresh berries, raisins, sunflower seeds or nuts, a little chicken or lean meat or fish. The trick is to consistently make it interesting. The same salad will get boring. There are also plenty of low calorie natural dressings you can make too.
“It’s important to note that the effect of following these lifestyles is greater than anything else medicine has to offer,” Reeves said. “I don’t know anything a doctor’s office can do that would reduce your risk of diabetes or cardiovascular disease by 80 to 90 percent, which is what other studies have now shown."
For the people over 50 it is even more crucial to make the 3 Percent Choice now. A studyof nearly 4000 Chicago residents age 65 and older found that people who ate 2.8 or more servings of vegetables a day slowed a person’s mental decline by 40% - “equivalent to about five years of younger age.” It is never too late to start. “
Why do so few Americans lead a healthy lifestyle? I believe at the heart of the issue is choice. You need a compelling reason to make the choice. How about this – how long do you want to live? What quality of life do you want to have when your 80? Do you see yourself even being alive at 80? I am going for 100!
My guess is you may need to make some extreme changes in the choices you are making right now. They could include cutting out all soda, sweet drinks and energy drinks, stop hanging around people who push donuts on you, join a walking/hiking club instead, getting up 3 mornings a week for a solid cardio session, one meal a day of just veggies and fruit, quit smoking, cut fast food down drastically, put a cooler in your car with easy access to healthy food or hire a personal trainer at Fitness Together to get you jump started.
I created a web site for you to step up and choose to be a 3%'er – 3PercentChoice.com. A recent client Alpha Controls and Services in Illinois took action after I spoke to all their employees recently.
1. They challenged their employees to Get Switched On in their lives and live the compelling vision they created during my program.
2. Be a 3%'er and live a healthy lifestyle. They also had special custom coolers made for everyone and set me one too.
Are you a 3%'er? What if you were? How will that decision impact your life? What about the lives of your children and future generations?
Posted by Chip Eichelberger on April 9, 2013 in All Posts
Here is an excellent post by my longtime friend Jeff Davidson. He is spot on about interruptions and their impact on productivity. Since I work out of our home I especially could relate and use ideas. I think you will too. Enjoy!
A survey by Basex, a U.S. technology research firm, reveals that interruptions account for 28% of the typical career professional’s workday. On average, employees typically get only 11 minutes to focus on any task before they encounter another interruption! Then, another 25 minutes on average are consumed before returning to the original task or project, if it happens at all on that day.
While some people are hired specifically to be interrupted –– receptionists come to mind –– most career professionals, most of the time, have more control over their schedules, when they ought to be available, and when they prefer not to be.
Fear Strikes OutWhy do so many people allow themselves to be bombarded by interruptions around the clock? In a single word: fear. They fear that if they are not readily available, opportunities will pass them by. They fear that if they are not instantly responsive, they will be regarded as less competent. They fear that if they are not “Johnny-on-the-spot,” they will be regarded as shirking their responsibilities.
These erroneous notions strike deep into the minds and emotions of many people in today’s labor force. Yet, to do your best work often requires being able to give your complete and undivided attention to the task at hand, not only being free of interruptions, but knowing in advance that you will not be interrupted. The notion that you might be interrupted during a given task might not only impede your productivity, but also might keep you from beginning in the first place!
The most productive members of society, in one way or another, gravitate toward the idea that they must safeguard their work environments and determine in advance how and when they can be reached. These highly productive individuals recognize that working in the face of constant interruptions takes a toll. The loss of focus and concentration, as well as overall productivity, is simply not worth it.
What do the highly productive among us do to stay productive, keep interruptions at bay, and still remain in the communications loop? They keep their communication technology at hand and periodically check to see who has left a message, and then immediately turn back to the task at hand. By briefly monitoring the calls and text messages that come in, but not responding to them, they are able to turn back quickly to their work and make good progress.
Apply Your Own MeasuresYou may have already gravitated towards this procedure, but now let’s up the ante. If you monitor your messages every five or 10 minutes, increase the interval to 15 or 20. In the grand scope of things, that’s not a big deal in terms of staying informed, while at the same time it affords you the ability to stay focused and accomplish great things. In time, increase the interval to 25-30 minutes. You’ll accomplish even more.
On those rare occasions when you check your messages and something requires your immediate response, by all means, get in touch with that party. To not do so would create more anxiety than you need to endure.
Decide in advance which correspondents and which type of messages truly represent that which merits your quick response. If you’re honest with yourself, you’re likely offering rapid responses three or four times as often as you need to based on the nature of the communications you receive. A 60% to 80% reduction in rapid responses, combined with your ability to return fully to the task at hand, will make a dramatic difference in your productivity.
After hours when you’re attending a play, a movie, a dinner, or are at some other place where you do not need to be disturbed and, indeed, would disturb others if you were to check your cell phone, take it out of the equation. Don’t bring it with you.
Uninterrupted Stretches of TimeFor some part of each day, you need to have a 30- minute period, if not 60 to 90 minutes, when you cannot be reached by external correspondents. In other words, you are where you are. You are in the moment. You are present with those around you. Those around you do not need to compete with those who might otherwise be in touch with you via electronic communications. This simple measure will make a notable difference in your family life, with friends, and even among professional colleagues.
Your personal attention is one of the greatest gifts that you can give to others. When you allow yourself to be interrupted quickly, you dishonor them and do a disservice to yourself. Being interrupted constantly isn’t pretty, and allowing yourself to be constantly interrupted is even worse. Fortunately, we can all safeguard our personal environments for significant stretches throughout the day so that we’re free from interruptions, focused, attentive, and simply engaged.
- Simpler Living (Skyhorse Publishing)
- The 60 Second Innovator (Adams Media)
- Breathing Space (MasterMedia)
- Complete Idiot's Guide to Managing Your Time (Alpha/Penguin)
Posted by Chip Eichelberger on March 8, 2013 in All Posts
A recent WSJ article reported that "medical errors kill enough people to fill four jumbo jets a week." Yikes that is hard to imagine that over 98,000 deaths a year from mistakes.! US surgeons operate on the wrong body part as often as 40 times a week. I remember when I ruptured my left Achilles...twice (@#$!%), that required two pretty extensive surgeries and I remember that they tagged my left leg as a reminder for the surgeon.
The frightening part of the story was that the
mistakes go mostly unnoticed and the medical community
rarely learns from them. As you might guess, the problem is that the
preventable mistakes are being made over and over again and as Marty Makary reports "doctors are not very good at complying with well-established best practices in their fields."
Currently there is not an effective rating system for surgeons or hospitals. For virtually everything else now you have a rating system: YELP and Angie's List for business's and service providers, Urban Spoon for restaurants, Google Reviews, Ebay and Amazon reviews of product and sellers to name a few.
I would bet that you check an online review in almost every situation you can when making a purchase, deciding where to eat or what movie to go to. I do not think a hospital in the country has an online system to track quality of care, reviews, infection rates, surgeon reviews, nurse reviews, # of preventable errors, # of types of surgeries they do etc. There are a few sites popping up like RateMDs.com and Vitals.com for doctor reviews.
I accept that when sick people go to the hospital some will die. The question is how many die because of preventable errors? How many stories do you personally know of where an educated patient was able to stop a potential catastrophic error from being made?
There was report in the USA Today I have mentioned for years about a "checklist that cut death rates by 40% at 8 hospitals." A checklist can be a valuable tool. It can help you put in a protocol that will help you not to forget something important. My question for those hospitals is what in the hell were the doing BEFORE they had a checklist?
Did they have a special meeting? "On the agenda today is a high number of preventable deaths of patients in this hospital. Someone says, hey, how about a checklist for every procedure to make sure we do it right every time? That's a great idea!"
Fortunately for most of us, our errors do not result in preventable deaths. That is the good news. The bad news is that we may have let some aspects of what we do daily get a little too familiar and it is causing us to make preventable errors that are costing us in other ways. It could errors in establishing clear outcomes for a con call we are running, or in making the weekly sales meeting valuable, or in leveraging a sales call with a long time client, or in running our daily shift meeting in the restaurant, or in executing a service call with an unhappy client.
I still use an event checklist for every event I do to make sure am on top of all the details from the beginning. My dad asked me once, "Chip you have done over 900 events, are you still doing the little things every time to make them exceptional?
It has saved me many times! Recently I forgot to triple check with my client if they had ordered the boards for the team building event I do -
The Board Break Experience. The experience is not too impressive without boards! Luckily we were able to scramble at near the last minute and pull out a miracle to get them in time.
What has gotten too familiar for you? What are the preventable errors that you and your team are making that can be avoided? If you are in the service industry I guarantee those errors are what people are writing about you in online reviews! If they are there use them to train your team how to get better. Maybe you need to create a checklist for your sales calls. service calls, con call or pre-shift meetings to make sure you are prepared.
Posted by Chip Eichelberger on February 26, 2013 in All Posts
The NFL Combine is coming up in a few weeks and the college football signing day is Wednesday. There are experts rating the prospects in hopes of finding the next superstars for their pro and college teams. The high school players are ranked in an elaborate
ranking process to determine if the prospect gains the coveted 4 or 5 stars. Amazingly the QB with the highest completion percentage in the history of HS football is not getting looked at from Division 1 programs. More on that later.
At the NFL Combine they put the players through a series of short term tests: 40/20/10 yard dash, vertical jump, broad jump, 3 cone drill, bench press. Many business's use short term tests to evaluate their employees too.
Of course the conventional wisdom is if they excel at the combines they will have a stellar NFL career. A recent study by economists (University of Louisville) has a surprising conclusion - the combine is a waste of time! They say there is not consistent statistical relationship between how well a player does at the combine and how productive their NFL career is. Similar findings for the careers of top 4 and 5 star college not reaching NFL glory. Why...can you guess? What do those short term tests NOT measure? Right!
Guts, character, grit, heart, determination in the face of adversity and frustration.
I live in Knoxville and if you were to name top 3 running backs in the NFL the last three seasons, former Tennessee Vol Arian Foster of the Houston Texans is in that group, yet in 2009, 7 rounds and 234 players were chosen and he was not one of them. He recently signed a 5 year deal worth of $43 million. What did the say about Arian after the combine?
"Jack-of-all-trades, master-of-none type. Lacks the explosiveness to consistently make defenders miss in tight quarters and is not the power runner his size would indicate. Inconsistent." He has been the most productive running back from that years draft, well ahead "more talented" running backs at the combine. What they did not say was what an amazing person he was.
Colin Kaepernick's combine results merited this evaluation on NFL.com , "Kaepernick has enough physical tools to be viewed as a developmental backup quarterback prospect. As we all saw this season he is a tad better than that! Again he is performing well ahead of other highly regarded, "more talented" combine performers.
How many people do you know who did terrific on the SAT or have even have a PhD that have not achieved success?
How many hot-shot performers have you seen come and go in your career, especially in the sales arena? Talent can be an blessing and the key is what you do with it? How do you practice and perform when no one is watching? Once the test is over, what do you do?
There is a local kid named
Charley High from Christian Academy of Knoxville. He is a QB and the Division 1 schools are not giving him a look. Here is what he has done in high school. He completed
74.4 percent of his 1,040 attempts for
10,978 yards and 131 touchdowns. He was intercepted 22 times. His career
completion percentage was recognized as an official national record for high school football by the National Federation of State High School Associations (NFHS), as was his single-season mark (minimum: 275 attempts) from 2012 of 76.2 percent (378 of 496). Oh, and he lead his team to back to back state championships.
Why are they not giving him a look? Because they say he is too small. Didn't play tough enough competition.....blah blah blah. What they underestimate is how hard this kids works, his dream to play at Tennessee, the quality of his parents, his understanding of how to play the position and his character. Charley is going to walk-on at UT and complete against the "more talented prospects". It will be fun to watch how he does. I predict he will make it at Tennessee and become the starter as a sophomore. Be careful who you weed out because they did not perform well in your short term test.
Posted by Chip Eichelberger on February 4, 2013 in All Posts
I am getting a little tired of all the shows highlighting people who have lost a tremendous amount of weight. Their stories of people can serve as motivation and provide guidance to those who need it. 35.7% of the people in the USA are obese and an amazing 68% of Americans are overweight.
My point is this:
What about the people in who have done what it takes and made
the decisions to be in shape their entire lives?
Where is the show about the people who have always lead a healthy lifestyle? Only 3% of Americans lead a healthy lifestyle according to the Michigan State study. I am proud to have been a 3%'er my entire adult life and have worked hard to guide my family the same way.
Wouldn't it be very useful for to study the 3% of people who have
been in shape and NEVER gotten out of shape?
How were they raised? What did their parents do to create the environment where they exercised together, purchased the right foods, purposely DID NOT have the house choked full of soda, chips, whole milk and processed foods?
I think it would be more valuable to make it the cool thing to be a 3%'er than having being overweight and obese as the norm. It has not always been that way. From 1950 through 1960, 33 percent of U.S. adults were overweight and only 9.7 percent were clinically obese, with body mass indexes above 30, according to doctor and author Jeffry Weiss. Obesity was not yet recognized as a disease in the 1950's.
That is interesting to me..."not recognized as a disease in the 1950's."
Obesity was not a disease back then....is it now? Have they changed the definition?
The answer is yes, the question is why? I always thought a disease was something that happened to you that was out of your control, not something you did to yourself: smoking, over drinking, drug dependency, obesity, lack of maintaining your body.
Did you know you can go on disability for the rest of your life and get paid by the government if you are obese. Check out this page from the web site DisabilitySecrets.com - that web sites exists to help people get on disability. Obesity is responsible for the largest portion of new disability claims by far and is growing rapidly. There is an entire industry working to get people on disability. There are of course many reasons to legitimately qualify, do not misinterpret my argument. The reality is the rate of people going on disability has outpaced the number of people getting jobs the last five years. That is not a good trend.
If you are not a 3%'er, get started now and see what impact it can have on your life. Share what you do and how you do it with others and be in inspiration!
Posted by Chip Eichelberger on January 13, 2013 in All Posts
When your day starts off well, isn't it downhill from there? How can you set the tone in your entire office? Even if you are not a leader you might soon be if you follow this best practice. If you are a leader and work in an office situation I want you to think about this:
What do you do the first 5 minutes when you get to the office?
Now - stop doing that! Do not go into your office! Start connecting with your team - be positive, present, energetic, be specific with your praise, great eye contact, uplifting tone of voice, physical touch where appropriate.
Thank you for...I need you because...I am proud of you because...
I believe in you because...I appreciate you for... You make a difference when you...
Keep it positive to create momentum. Do not be a seagull! Seagull Managers tend to swoop in, tell everyone what they are doing wrong, squawk and complain loudly, crap all over everyone and they fly back into their office. They tend to make a bad situation even worse.
There are also Seagull Parents. First thing in the morning or when they get home. Instead focusing on what their kids were excited about for their day or what was great about their day they immediately jump on what they did not do, forgotten to do or what mistakes they made.
Being a Seagull is a momentum killer and is unhealthy not only for the Seagull but everyone around them. Not to mention a messy clean up! If you have that tendency you need to interrupt your pattern of behavior. BEFORE you go into the office or the kitchen, STOP, look up and smile and take a breath. Think about what you are about to do and the impact you want to have. Feel that emotion and smile. Ask where is my energy on a 0 -10 scale? Get to a 10! Clench your fist and say YES! Change your focus from what is wrong to what is right.
Bring the energy with you before you engage!
As a leader, do the same thing the last five minutes of the day. Do the same routine and set the tone to close out the day. What went really well? What are they proud of about today's performance? What are they excited about for tomorrow?
You do not have to be sick to get better. We all have our "seagull" moments. Recognizing it is the first step to recovery.
Posted by Chip Eichelberger on October 31, 2012 in All Posts
When you made your last purchase on Amazon did you check the reviews before you bought? Before you hired that service company did you check them out online - Yelp/Angie's List/Google Reviews first or ask for past customers you could call? Before you booked that trip or vacation did you check out the hotel/resort on Hotels.com/Priceline/ Trip Advisor first to see what others said about their stay?
The Law of Social Proof is vastly underutilized by most businesses in person or on their web site. The law states that when someone is unsure how to proceed they will look to what others have done previously to help them make a decision. Have you ever gone to a move, play or new restaurant because someone told you it was fantastic? Have you ever not gone because someone told you it was terrible?
I am a big believer in the power of documenting your success and what makes your product or customer experience superior, engaging and of great value. For me, I will get a call from a meeting planner who had a fellow employee who saw me speak at an association meeting they attend and insist the meeting planner book me for their companies next convention. That is social proof in action. To verify their decision they will often look for other validation.
On my website use social proof by placing quality written testimonials and video testimonials on my site. I have also just started a Yelp listing recently. Kind of unique for my business, but I wanted to get ahead of the curve. If you loved what I do at your event, I would be honored to receive your recommendation on Yelp.
What are doing to use the power of social proof?
Do you have a compelling, short video that will engage the viewer and tell your story? Do you have written testimonials and pictures with them? Do you have videos (under 90 seconds) of customers raving about you? Do you have case studies, free reports, "how to" articles sprinkled with how you have made a difference with past clients?
For more advice on this check out my article - Proof Positive: A Good Story Can Be Telling.
Let your thrilled customers/members know that documenting your success is important and where they can do it for you. If you are a retail business, have a quality YELP sign customers can see. If you are a service business simply ask them? When you exceed their expectations will they take a picture with you and give a quote you can show other thrilled customers? Will they let you take a short video of them? Let them know they can leave a review for you and where. It is important to have many reviews because if one person or a competitor leaves a bad review it will look bad. If someone has a problem engage them quickly to take care of it.
- the Dive Shop that markets several trips a year to exotic locations has videos of the trips they have taken on their site showing people loving the experience.
- the Cabinet Maker/Home Improvement Company who takes before/after pictures of the job and gets a final picture in the new kitchen/room addition WITH the home owner and a quote documenting their amazing experience.
- the Software Company who has case studies documenting what the customers experience was like before their software was installed and the massive improvement after it was integrated for the client - ROI, Total Cost of Ownership.
- the Business Broker/Realtor/Sales Person who has received quality recommendations on LinkedIn that prospects can review to help them make a decision. They also have quality testimonials, pictures, stories, case studies they can show in person too. Document you are worth your fee!
The key of course is to do the little things consistently to surprise the customer and generate massive value and a compelling experience. My unscientific poll says that 92.4% of you can do a much better job of using social proof. What can you do to improve now?
What unique ways are you using social proof?
Posted by Chip Eichelberger on October 3, 2012 in All Posts
How much of the day are you sitting or not moving? For many it is 30, 40 or more than 50 hours a week. Dr. Peter Katzmarzyk, a researcher at one the nation's leading obesity research centers says that sitting, not weight or exercise, is a key factor in determining a person’s overall health. According to Katzmarzky,
"The evidence that sitting is associated with heart disease is very strong. We see it in people who smoke and people who don't. We see it in people who are regular exercisers and those who aren't. Sitting is an independent risk factor."
Marc Hamilton is a physiologist and professor at the Pennington Biomedical Research Center in Baton Rouge, La. As he told Men’s Health, " a man who sits 60 hours at a desk job but still works out for 45 minutes a day five times a week still has a sedentary lifestyle."
David Agus, MD reports, " if you sit at your desk 6 hours a day is the equivalent of SMOKING a pack and a quarter of cigarettes!" It should be obvious now that TV watching is strongly associated with obesity and weight gain, independent of diet and exercise.
Yikes! Those three quotes should get our attention. The question is what can we do about it now?
Commit to a minimum number of days a month you will get 30 minute sessions to get aerobic sessions ideally in the morning. Aerobic means "with oxygen" - aerobic exercise is crucial to building your heart/lungs and immune system. Track your commitment and LIVE IT on the Get Switched On Energy Schedule on the mirror in your bathroom.
If you work in a typical office situation try these ideas:
Rethink your office - Start having some meetings where you are walking and talking rather than being in a conference room. For some it is literally possible to put a treadmill in your office. I have a Crescendo mini trampoline in my office, (9" high/36" wide) that easily stands up and takes very little room. Jumping on this for at least 5 minutes several times a day will make a huge difference in your energy level. Turn on some music and get jumping.
Motion creates emotion!
If you move you will also feel better and can quickly
change your attitude from negative to positive.
Leverage technology - On your next con-call can you be taking a walk at the same time? Use wireless technology to get out of the office when possible to move and get some sunshine. Use a wireless headset that allows you to move and stand when you are on a phone call.
Change your routine - Take more small breaks during the day to manage your energy better. Get up to move and stretch or a few yoga positions, walk up or down the stairs, park far away and walk instead of as parking as close as you can, take the stairs not the elevator, get off the bus one stop away and walk the rest of the way, some can ride a bike to work. Bring a small cooler to work and have healthy munchies with you all day and less access to junk.
At home - if you have kids, this should be easy. Play with them outside, invent games, jog, ride bikes, jump on the big trampoline, take walks, play tennis, WALK when you play golf, do your own yard work, do exercises/push up contests during commercials when you watch TV. Have a daily walk alone or with your spouse. To make it aerobic you will need to move quick enough to elevate your heart rate.
Instead of watching all of the football game, try listening to the first half on the radio on a long walk and watch the second half.
I guess it comes down to this - how long to you want to live?
What quality of life to you want to have when you get there? Are you on track now? If not, make some changes to get moving! Keep me posted on your progress.
Please tweet this to your followers and post on Facebook. You might save a life!
Posted by Chip Eichelberger on September 10, 2012 in All Posts
I do not know about you, but it is rare for me to come across an employee in the service industry who is truly Switched On. I mean from the get go they are in the moment, bring energy and enthusiasm, a sincere interest in serving you and emotionally committed to what they do. Your immediate reaction is WOW!
When it does happen, I believe it is an exception. You likely travel quite a bit too. Think back to the recent times you checked in at a hotel. What was that experience like? Most of the time you get a, "Next" or "Checking in?" or my favorite silence. They say nothing. I love it because I say nothing too and will never speak first. I am the guest, they should welcome me! Give it a try, it's fun.
It is rare you get someone Switched On (who notices you have bags with you and are likely checking in at 10pm) saying, "Welcome to the Marriott Marquis, we are glad you are here, let's get you checked in, you have probably had a full day?"
Wouldn't that be fantastic if that was the norm? Recently I was in Orlando trying to get home with thunderstorms throughout the SE (Southeast) making it difficult. I had accepted I would not make it to ATL (Atlanta) to make my connection home and would be stuck overnight in ATL. I went into the Delta Sky Club for an adult beverage and to wait for my delayed departure. When I checked in the agent was energetic and empathetic to my situation AND quickly realized there was a delayed flight just leaving now that would get me to ATL to make my connection to Knoxville. She printed a new boarding pass and send go!
It happened so fast I did not even get her name. What surprised me is that I had spoken to the special Diamond Line customer service (I fly a lot!) three times and none of the agents had come up with that option. I did make my it to ATL and just made it to my connection home. Yes!
If you are in a service business, encourage people to be playful and show their personality. Create an atmosphere that encourages them to have fun and set up a system to reward them for doing so.
What do you do to get your team Switched On before their day begins?
Reviews people post on Google Reviews, Yelp, Twitter, Facebook, Travelocity, Tripadvisor, Angie's List or many other sites are very important for any business because often we start with a web search BEFORE we consider doing business somewhere. Have you checked your reviews recently? You could be losing business from a few disgruntled customers. Engage them and turn around their experience with you. It is makes you look great when you do that.
Employees who are Switched On and go the extra-mile for a customer with creative acts of service will not only feel great about themselves, but it can also drive their customer to tell their story on line and to all their friends.
What do you do to ensure Switched On employees and drive exceptional customer reviews?
Posted by Chip Eichelberger on August 14, 2012 in All Posts
There are now 111 universities that cost over $50,000 a year to attend and that does NOT include room and board. What is amazing is that number has DOUBLED in just three short years! Yikes! If you are like me and have multiple children approaching college age, it is a real concern. When I went to the University of Oregon in the early 1980's I believe my out of state tuition was under $7,000 a year. Is a college degree today worth it or more specifically, does what you will learn in college really prepare you for a career?
The word education is derived from the Greek word educare, which means to 'draw out from within' or to 'lead forth'. The implication is that the purpose of education is to l ead the young out of their ignorance , draw out their potential, teach them to think and have the ability to learn. Are colleges doing that effectively? I do not want to get started discussing the "left leaning bias" of many teachers in the classroom and the goal of drawing out ignorance. I love this classic picture of John Belushi from Animal House. The movie was filmed at U of O the year before I arrived.
You have seen reports that debt from student loans has now surpassed the total debt from credit cards. How many do you know with a college or even advanced degree that have a huge loan debt only to graduate and get a job for low pay or even worse are unemployed?
A recent article, Colleges Get Career-Minded, reports that finally some universities are now reconsidering what they teach. What skills do you learn that will really help you in a future career? What are they educating for? Some schools are working closer with employers in the classroom to define the skills the students really need.
If you had $200,000+ saved for college is it a solid investment anymore? What are the alternatives? Could you spend much less and get the same result? If you had $200k saved could you buy a business and teach your child to run it with a mentor? Are kids learning how to show up on time with a great attitude, work hard for 10 hours and not complain, deliver amazing service and have the heart of a servant? Are they learning how to write and speak with precision and passion? How many are learning what it takes to be an entrepreneur and take an idea from start-up, to funding to fruition?
A new model is needed for colleges and universities to impart the skills and mindset to succeed in the future without loading a student with a debt it will take them 20+ years to pay off. Students and parents deserve a clearer and quicker ROI.
A recent WSJ article reported a 5% vacancy rate in manufacturing jobs that means 600,000 jobs right now are unfilled because they can not find employees with the right skills: machinists, craft workers and technicians. Almost none of these high paying jobs requires a college degree.
What are you considering now for your kids and college or vocational/technical training? I am looking at all my options and networking for potential internships. Are you considering any alternatives? What do you think colleges should focus on teaching now?
Posted by Chip Eichelberger on July 23, 2012 in All Posts
"Chip - in a nutshell you captured the vision - the essence of the message we so strongly wanted our associates to get. I believe your connection to our training process and core culture prior to your presentations was the key reason why the connection was so strong. You did a fantastic job of closing our 6 Service Summits around the country."
AVP - Food and Beverage
Hyatt Hotels Corporation
"There is a reason we have had you speak fourteen times at sales rallies across Canada and be the closing speaker at two national conventions. You do your homework to provide content our agents need to hear, while combining great energy and humor with a sincere delivery that captivate the audience. I strongly recommend you to any company wanting to take their meeting from good to great!"
President and CEO
Century 21 Canada
"We had Chip Eichelberger speak at our Global Sales Meeting in Chattanooga, TN and he was the highlight of our meeting. The research he completed prior to presenting to understand his audience was a first for me. "The energy throughout his presentation generated a new level of enthusiasm that remained throughout the meeting. Chip Eichelberger is a difference maker. I would highly recommend Chip for any function where energy and excitement is the key."
Director of Sales and Marketing
"Chip's energy and training was perfect for our event. The 'breaking of the boards' at the end of the training event created confidence and excitement in those who were doubtful and a great sense of teamwork as each person cheered the others in their efforts. It definitely kicked off our event with class and excitement!"
Director of Training
"On behalf of Nokia's Latin America COM Core Team, thanks for kicking-off our event in such an extraordinary way. Not only were they listening, but you were heard! Many of the subsequent speakers incorporated your key statement and phrases into their presentations. Thanks for setting the tone for a very successful event!"
Laurie M. Wallace
"Thank you for your time, effort and great presentation at our nationwide sales conference. You did your homework! Your session got rave reviews and I personally enjoyed the material."
Gary L. Miles
Chief Executive Officer, Radio
"I want you to know that 'Chip lives on' in our daily lives. Your presentation touched all of us. In fact we have had 'keeping Chip alive' and 'living what Chip taught us' as agenda items in our team and leadership meetings ever since you were here."
Executive Director - Real Estate Operations