Switch On Your Sales - It doesn't matter what the market is doing, what are you doing?
It is fairly easy to achieve sales success in America because so many are satisfied with mediocrity. What can you do to stand out from the competition? What simple things can you put into a sales success system to get customers to say WOW, be loyal and refer you to others?
In the customer service training portions of this unique program, you will learn how to spend more time up front before you agree to accept a new client, set clear expectations, pre-frame objections, describe your personal service standards and walk them through the whole process from beginning to the end. Understand the individual's real values and current situation, emotionally and financially.
Work and design your marketing plan to focus on a specific niche that suits your personality. Become the recognized expert in that area. Be creative and narrow it down. Make sure your style and approach reflect the values of the market.
Invest your money and time in customer retention and referral generation. Dollars invested on customer retention will bring a bigger return that dollars spent on customer acquisition. Use Jackpot Rewards to surprise and provide suspense to what you will do next.
Tell more stories of the unique and emotional experiences you have given others and capture them in a Raving Fan Book. Give them fewer statistics and benefits about your product and tell them about the great customer experiences people have when they work with you.
Create a ritual to get yourself switched on before you take action. Be truly present and engage people on each phone call and personal interaction. Do not let a bad event create a bad day, week or month. Learn how to put yourself "on a roll" and be less vulnerable to outside events.
Have more fun and be easy to do business with each step of the way. Study each point of contact with your clients and improve each one significantly. Are you creating a unique memory that will live on?
"The effort that you went through to custom design a program that fit our needs and then the delivery, was truly professional. This year we put on a spectacular conference and you were the star."
Don Lawby
President
Century 21 Real Estate
Canada
"Thank you so very much for your excellent presentation. I am confident your message will help us to the next level of productivity. You seemed to be dialed in to exactly our needs and it really showed. So many of our sales people approached me after the conference and were just amazed at how you were able to reach them at the core of their issues. I have to say, of all the inspirational speakers that we have heard and used, yours was by far the most meaningful and insightful."
Tony Horpel
President & CEO
Great Northern Financial Securities
